China's hot-pot giant Haidilao offers more than just food

 China's hot-pot giant Haidilao offers more than just food. It has free manicures and massages for customers. Waiters dance on request. The over-the-top performances and customer service set it apart from its competitors. With fresh funds from a public listing, the restaurant company plans to expand across the U.S.

WSJ examines the Chinese company and explores whether these gimmicks could be enough to sustain America's appetite. Chapters: 0:00 Haidilao’s offering 0:56 Chinese hot pot 2:38 Expanding into the U.S. 4:13 Why Haidilao is not franchising

[PDF] Antecedents to Haidilao Hot Pot Restaurant Consumer Loyalty in Bangkok.

H Fan, A Saengnoree, S Siripongdee - Pakistan Journal of Life & Social …, 2024 - pjlss.edu.pk

… The results of this study provide a comprehensive understanding of the factors influencing
consumer loyalty in the context of Thai Haidilao Hot Pot (HHP) restaurants. All six hypotheses …

[PDF] Customer Satisfaction as a Mediator Between Service Quality and Retention: Empirical Evidence from Haidilao Hotpot in Thailand

Z Nianchao - … , Suan Sunandha Rajabhat Universities in Thailand - icset.co

… of customers who had dined at Haidilao Hotpot restaurants in Thailand at least once in the
… distributed to customers at Haidilao Hotpot restaurants in Bangkok, Thailand. A total of 450 …

Chen, C., Shen, H., & Fan, D. X. (2015). Hai Di Lao hot pot: From employee stimulation to service innovation. Journal of China Tourism Research, 11(3), 337-348.

The impact of marketing mix on customer satisfaction in Haidilao Hotpot

HS Ng, TY Kuek, LK Zhang, LK Yeoh… - Advances in Global …, 2022 - agebj.org

… Haidilao Hotpot is a China hotpot catering company and the largest chain of hotpot restaurants
in … This study provides Haidilao Hotpot with valuable insights and guidance to increase …

From hot pot to high tech: Haidilao's transformation through digital technologies for sustainable business in the restaurant industry

CM Loh, A Perdana, KH Lee - Journal of Information …, 2024 - journals.sagepub.com

… how Haidilao, one of China’s preeminent hot pot chains, … Systems and Intelligent Kitchens,
Haidilao has not only enhanced … Haidilao’s digital transformation journey from hot pot to robot. …

[PDF] Determinants of Gen Z customers' loyalty in the restaurant business in Dongguan City, China: a case study of Haidilao Hotpot restaurant

X Yang, A Ratasuk - Panyapiwat Journal, 2024 - researchgate.net

… Meanwhile, thirty-one thousand hot pot-related businesses had been canceled or … This
study conducted stratified purposive sampling in all 14 Haidilao hotpot restaurants located in …